Privacy Policy
Effective date: 20 July 2026
Gharrah International General Trading & Contracting Co. ("Gharrah International", "we", "our") operates the website gharrah.com and the Gharrah mobile application for Android and iOS (together, the "Services"). This policy explains what personal data we collect, how we use it, and the choices you have.
Information we collect
Information you give us
- Account details — the Gharrah app is for wholesale customers. Accounts are created for you by our team (there is no self-signup); we hold your name, company details, email address, phone number, and login credentials.
- Orders and quote requests — the products you order, your delivery addresses, and the contact details (including phone number) you provide so our sales team can follow up, including by phone or WhatsApp.
- Enquiries — anything you send us through the website contact form, email, or phone.
Information collected automatically
- Push notification tokens — if you allow notifications in the app, we store a device token (Firebase Cloud Messaging) to send you order updates and offers. You can withdraw this permission at any time in your device settings.
- Device integrity checks — the app uses Firebase App Check (Google Play Integrity on Android, Apple App Attest on iOS) to verify that requests come from a genuine copy of our app. This processes a device attestation token, not your personal data.
- Technical logs — our servers keep standard access logs (IP address, request time) for security and troubleshooting.
How we use your information
- To operate your wholesale account and fulfil your orders and quote requests.
- To contact you about orders, quotes, and deliveries — by phone, WhatsApp, email, or push notification.
- To secure our Services and prevent fraud and abuse.
- To meet legal and accounting obligations.
We do not sell your personal data, and the Services do not show third-party advertising.
Payments
Online payments are processed by a licensed third-party payment provider. Your card details are entered on the provider's secure pages and are never stored on our servers.
Sharing
We share data only with service providers who help us run the Services — hosting, Google Firebase (push notifications and app integrity), payment processing, and delivery — and where the law requires it. These providers process data on our behalf and may not use it for their own purposes.
Retention
We keep account and order data for as long as your account is active, and afterwards only as long as Kuwaiti commercial and tax law requires.
Your rights — access, correction, and deletion
You can ask us at any time to access, correct, or delete the personal data we hold about you, or to delete your account entirely. Contact us at info@gharrah.com or +965 6990 0873 and we will action your request within 30 days, keeping only records we are legally required to retain.
Security
All traffic between the app, the website, and our servers is encrypted (HTTPS/TLS), sign-in tokens are kept in the device's secure storage, and access to customer data is restricted to authorised staff.
Children
The Services are business-to-business and not directed at children under 13. We do not knowingly collect data from children.
Changes to this policy
We may update this policy from time to time; the latest version is always available on this page with its effective date.
Contact us
Gharrah International General Trading & Contracting Co.
Shuwaikh Industrial-3, Block B, Street 52, Building 111, Kuwait
Phone / WhatsApp: +965 6990 0873
Email: info@gharrah.com